FREQUENTLY ASKED QUESTIONS
To schedule a repair, we first need to diagnose the issue with your HVAC system. Then we will proceed with the necessary repairs. Simply call us, and our customer service representative will collect some basic information. Our service coordinator will then contact you to schedule a service appointment.
To request a quote for HVAC unit installation or replacement, give us a call. Our customer service representative will ask for some basic information, and one of our Home Comfort Advisors will contact you shortly with a detailed quote tailored to your needs. We offer a free in-house inspection with no pressure to commit. Our experienced technicians will handle the installation of your equipment quickly and efficiently, and we’ll also take care of all the hassles of registering your product warranty.
Yes, we can assist with replacing parts if we’ve already performed a diagnostic service. However, if a diagnostic has not been done, we recommend scheduling one first to accurately determine the issue before replacing any parts.
To ensure your HVAC system functions correctly, our technicians need to inspect the unit and accurately identify the problem before replacing any parts. This process ensures we apply the right solution and helps you avoid unnecessary repair expenses.
We strive to accommodate same-day service requests whenever possible. After you provide your basic information, our service coordinator will contact you to finalize the appointment. If a technician is available, we’ll do our best to arrange same-day service
Part replacement charges include both the cost of the part and the labor. We source high-quality parts from local suppliers and employ professionally trained technicians to ensure proper installation and testing. Additionally, we offer a 3-month warranty on all parts we replace.
If the part you need is in stock, we can usually arrange for immediate replacement. If it’s not in stock, we’ll order it from a local supplier, which may take a few days to a few weeks depending on availability. Once the part arrives, we’ll schedule the replacement at your convenience.
We accept various payment methods, including credit cards, debit cards, e-transfers, and cheques. If you have any questions about payment, our customer service team can provide further details.
Yes, we offer financing options for larger projects. Our financing plans are flexible, with options to suit different budgets. Contact us to discuss the available financing solutions. You can also visit our payment options page for more information.
Yes, we offer comprehensive maintenance plans to keep your HVAC system running efficiently year-round. Our service membership plan includes an annual free A/C and furnace tune-up, discounts on diagnosis services and parts replacements, an extended labour warranty and much more! Contact us to learn more about our service membership program.
