High Efficiency Cooling & Heating Inc.
Founder Rick Li remembers the very day he decided to start High Efficiency Cooling & Heating.
As a top salesperson for a large HVAC company, he thrived on being the best on his team. However, the service and installation team at his former company didn’t seem to have his same drive to exceed customer expectations. Because of this, Rick found himself in the terrible position of breaking a promise to a customer.
From that day on, he decided to work with people who had the same high standards of service as him. He committed to working with people who kept their word, strove to do their best every single day, and valued their hard-earned reputations for being “good guys.”
When he started High Efficiency Cooling & Heating, Rick recruited the best people. He invested in the latest technology and created customer service system that is second to none (inside or outside the HVAC industry).
Rick learned only 1% of HVAC professionals earn Carrier® Factory Authorized Dealer status because of their excellent sales, service, and customer satisfaction. He knew his team had what it took to earn it—and he was right!
Since then, Rick and his team have gone on to win numerous sales awards from Carrier including the prestigious President’s Award. That means Rick and the team at High Efficiency Cooling & Heating can offer better pricing for customers because of their buying power.
That’s why the High Efficiency motto is “Your comfort is our promise.” Because of our high standards, these accomplishments probably aren’t too surprising to you—but they are definitely rare!