PRIVACY POLICY
High Efficiency Cooling & Heating Inc. (“High Efficiency”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding the personal information you provide when using our website (https://www.highefficiencyinc.com), contacting us, or using our products and services.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
- First and last name
- Home or service address
- Email address
- Mobile or telephone number
- Equipment information
- Service history
- Appointment details
- Payment information (when applicable)
- Any information you submit through our website forms
We may also collect non-personal information automatically, including:
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies and analytics information
2. How We Use Your Information
We use your information to:
- Schedule service appointments
- Prepare estimates and quotations
- Install and service
- HVAC equipment
- Respond to inquiries
- Provide customer support
- Process payments
- Maintain service records
- Improve our products and services
- Send appointment reminders and service notifications
- Send maintenance reminders and promotional offers (where you have provided consent)
- Comply with legal and regulatory requirements
3. SMS Communications
How We Collect Your Consent
If you choose to receive SMS messages from High Efficiency Cooling & Heating Inc., your consent is collected through one of the following methods:
- An explicit, clearly labeled opt-in checkbox on our website contact or booking form. This checkbox is never pre-selected. You must actively check it to provide consent.
- A written or verbal opt-in provided during a service appointment or intake process, recorded by our team at the time of collection.
By opting in, you confirm that you are the account holder or authorized user of the mobile number provided.
We maintain a record of each subscriber’s consent, including the date, method of opt-in, and source, so that we can provide proof of consent at any time
What Messages We May Send
If you have opted in, SMS messages from us may include:
- Appointment confirmations and reminders
- Technician arrival notifications
- Service updates
- Annual maintenance reminders
- Membership information and benefits
- Seasonal HVAC tips
- Equipment replacement recommendations
- Rebate notifications
- Financing offers
- Special promotions
Message Frequency & Rates
Message frequency varies depending on your interactions with us. Standard message and data rates may apply according to your wireless carrier.
How to Opt Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages will be sent.
Reply HELP for assistance, or contact us directly:
Phone: (905) 307-2988
Email: service@highefficiencyinc.com
Important Notes
- Your consent to receive SMS messages is voluntary and is not a condition of purchasing any products or services from us.
- We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing purposes.
- We comply with Canada’s Anti-Spam Legislation (CASL) for all commercial electronic messages sent to Canadian recipients.
4. Email Communications
If you subscribe to receive emails from us, we may send:
- Service reminders
- Maintenance tips
- Equipment care information
- Promotions
- Rebates
- Financing information
- Company news
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails.
5. Cookies & Online Advertising
Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.
Cookies may be used to:
- Remember website preferences
- Improve website performance
- Measure advertising effectiveness
- Deliver personalized advertisements
We may work with advertising partners, including Google and Meta (Facebook), who may use cookies to display advertisements based on your previous visits to our website.
These technologies do not provide us with sensitive personal information such as your password or financial information.
You may disable cookies through your browser settings at any time.
6. Information Sharing
We respect your privacy. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information only when necessary with trusted service providers who assist us in operating our business, including:
- Payment processors
- Scheduling and CRM providers
- Email and SMS communication platforms
- Marketing service providers
- Warranty registration providers
These providers are required to protect your information and use it only for the services they perform on our behalf.
We may also disclose information when required by law.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
8. Access & Updates
You may request access to the personal information we hold about you or request corrections if the information is inaccurate.
You may also request that we remove your contact information from our marketing communications.
9. Children’s Privacy
Our website and services are intended for homeowners, property managers, and businesses. We do not knowingly collect personal information from children under the age of 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
11. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
High Efficiency Cooling & Heating Inc.
Phone: (905) 307-2988
Email: service@highefficiencyinc.com
Website: https://www.highefficiencyinc.com
